HOW TO BOOK DIRECTLY, DEPOSIT & BALANCE
You can book directly and independently through the availability search on our homepage at iamtuscany.com, or contact us at booking@iamtuscany.com with your dates, number of guests, and preferred type of property. For direct bookings, a 30% deposit is required at booking, with the balance due 45 days before arrival. Bookings made through an online travel agency (OTA) — such as Airbnb, Booking.com or Vrbo — or through a partner agency, follow that platform's own payment policy rather than the one described here.
PRE-CHECK-IN (MANDATORY)
After booking, you will receive a shareable link to complete an online pre-check-in. This step is required by Italian law and must be completed by every member of your travel party before arrival — we are unable to welcome you without it. The link is designed to be shared with all guests in your group. Your data is processed on a secure server, in full compliance with current data protection and privacy regulations. At least one guest must be of legal age.
ARRIVAL & CHECK-IN
Check-in is between 4:00 PM and 7:00 PM. We love welcoming our guests in person, and we ask you to confirm your estimated arrival time (ETA) at least 1 hour in advance, directly with your contact person. If you need to arrive outside this window, please let us know in advance — we will do our best to accommodate you upon request. Self check-in outside standard hours may be available for some properties.
SECURITY DEPOSIT
For direct bookings through iamtuscany.com, a security deposit is requested via credit card pre-authorization. For bookings made through an OTA (such as Airbnb or Booking.com) or through a partner agency, the security deposit — if applicable — is managed directly by that platform, not by us; please refer to its own policy for details.
SERVICES & EXTRAS
Before your arrival, you'll receive access to our info section, with maps, suggested itineraries, and a curated list of local services — wineries, restaurants, artisans and more — selected through our trusted local network. All services and extras (transfers, grocery shopping, welcome baskets, excursions, and similar) must be requested and booked in advance. Requests made on arrival or last minute cannot be accommodated. A free 30-minute call is also available before your stay, to help you plan and arrange anything you need.